Last Updated: August 12, 2018

Our mission at QUESTABOX is to connect each student to the best teacher who will provide a personalized, high-quality, learning experience.

About QUESTABOX and our Privacy Policy

QUESTABOX, Inc. (“QUESTABOX”, “us”, or “we”) feels strongly about protecting your privacy. We understand how important privacy is to you, and we are committed to creating a safe and secure environment for learners of all ages. This Privacy Policy applies to questabox.com, our mobile application, and online services (collectively, our “Service”), which are all owned and operated by QUESTABOX. This Privacy Policy describes how QUESTABOX collects and uses the information you provide on our Service, and describes the choices available to you regarding our use of your personal information and how you can access and update this information.

Our Privacy Policy describes what information we gather from our members and others who visit and use our Service, how we use that information, and what we do to protect it. By visiting or using our Service, you consent to the information handling practices described in this Privacy Policy.
A note about Student Records: QUESTABOX may be used by schools, school districts, or teachers (collectively referred to as “Schools”) in a classroom setting. When QUESTABOX enters into a contract with Schools to provide the Service as part of the School’s educational curriculum, we may have access to personal information about students (“School Users”). Your use of our Service and any information you provide on our Service are subject to the terms of this Privacy Policy, which is incorporated into and subject to our Terms of Service.

1. What information do we collect?

We take the information you provide to us very seriously, and we strive to put you in control of decisions around your information.
You can use some features of the Service without registering for an account or providing any other personal information. If you create an account on the QUESTABOX Service, or communicate with QUESTABOX, you may provide to QUESTABOX what is generally called “Personal Information” or “Personal Data,” such as your full name, birthdate, email address or other information that can be used to identify you.

We collect information, including personal information, in a variety of ways which may vary according to your use of the Service and your account settings. The categories of personal information we collect may include:

  • Contact and profile information
  • Account and authentication information
  • Location information
  • Information about your browser or device
  • Non-personal information which may be linked to your Personal Information

Below, we describe examples of the categories of information we collect from and about you when you use our Service:

Information you provide to us and information we receive about you from others

Contact and profile information.
When you create an account on the QUESTABOX Service, or communicate with us, we may collect personal information including your name, email address, home address, and birthdate. In addition, we may ask you for personal information at other times, such as when you contact our technical support team, send us an email, complete a user survey, or otherwise communicate with QUESTABOX.

Information from Integrated Sign-On Services.
If you decide to register through or otherwise grant access to a third-party social networking or integrated service (what we call an “Integrated Service”), such as Facebook, Google, Zoom, Paypal, or similar single sign-on service, QUESTABOX may also collect Personal Information that is already associated with your Integrated Service account. You may also have the option of sharing additional information with QUESTABOX through an Integrated Service, as controlled through your settings on that Integrated Service. If you choose to provide such information, during registration or otherwise, QUESTABOX will treat the information as Personal Information and will use it in the ways described in this Privacy Policy.

Information obtained from other users.
We make available certain features on our Service that allow other users to provide us information about you. For example, a parent or teacher may provide information relating to a Child User, such as when a parent registers an account for their Child and provide us with certain information about the Child, such as user name and age. We may also ask you for their Child’s interests, strengths, and needs, learning goals, school scores, social and emotional skills, family, and more during the consultation meetings to find the best teacher matches and to provide the personalized learning experiences.
Information provided by partners and other sources.

We may also receive information from third party organizations with which we partner to provide educational services. If we combine or associate information from other sources with Personal Information that we collect through our Service, we will treat the combined information as Personal Information in accordance with this Privacy Policy.

Information we collect to enable your participation in special programs or features.
From time to time, QUESTABOX may feature a special program or activity we offer in partnership with a third party. If you participate in these special programs, QUESTABOX may collect personal information from you to facilitate those programs.

Information about how you access and use the Service

Information about your use of our Service.
We may collect usage information about your use of our Service, such as the conversations you have shared with the teacher, the number of problems you have attempted, the number of videos you have viewed, and the amount of time spent to complete a problem. This enables us to better tailor educational experiences that are most appropriate for you.

Location information.
We may collect and use information about your location (such as your country) or infer your approximate location based on your IP address to provide you with tailored educational experiences for your region or time-zone, but we do not collect the precise geolocation of you or your device.

Other information

Donation and applicant information.
If you donate to QUESTABOX via PayPal, we may obtain your name and mailing address to send a thank you note, or if you apply for a job with QUESTABOX via an online recruiting site, we will obtain the information you provide in your application for that purpose.
Usage and device information.

To provide a personalized learning and high-quality experience for our users, we may use various technologies that automatically record certain technical information from your browser or device when you visit our website, read our emails, use our Service or otherwise engage with us. This information is typically collected through a variety of tracking technologies, including cookies, web beacons, Flash objects, log files, and similar technology (collectively, “tracking technologies”). These tracking technologies cookies collect information about how you use the Service (e.g., the pages you view, the links you click, and other actions you take on the Service), information about your browser and online usage patterns (e.g., Internet Protocol (“IP”) address, browser type, browser language, referring / exit pages and URLs, pages viewed, whether you opened an email, links clicked), and information about the device(s) you use to access the Service (e.g., mobile device identifier, mobile carrier, device type, model and manufacturer, mobile device operating system brand and model, and whether you access the Service from multiple devices). We may collect analytics data, or use third-party analytics tools such as Google Analytics, to help us measure traffic and usage trends for the Sites and to understand more about the demographics of our users.

We use or may use the data collected through tracking technologies to better display our website, to save you time, to provide better technical support, for promotional purposes, and to track website usage. For example, cookies help us to:

Keep track of whether you are signed in or have previously signed in so that we can display all the features that are available to you.

Remember your settings on the pages you visit, so that we can display your preferred content the next time you visit.

Customize the function and appearance of the pages you visit based on information relating to your account; for example, in order to default you to a particular study level, or to remember customized settings for a report.

Track website usage for various purposes including sales, marketing, and billing.

Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features and services (particularly those that require you to sign-in) may not function properly if your cookies are disabled.

2. How we use the information we collect

QUESTABOX uses this information in the following ways:

To provide and enhance our Service.
QUESTABOX uses the information you provide or that we collect to operate, maintain, enhance, and provide all of the features of our Service.

To personalize your experience.
We use the information to personalize your experience while using the Service, including on various devices you may use to access the Service. For instance, QUESTABOX remembers your recent activity so we can recommend the most appropriate content for you on your next visit and provide personalized learning experiences.

To communicate with you.
We use your information to communicate with you about your account and respond to inquiries. We may also use your Personal Information to provide you with information about QUESTABOX’s features, services and other offerings that may be of interest to you.

To understand, improve, and develop our Service.
QUESTABOX uses all of the information that you provide or that we collect from users to understand and analyze the usage trends, learning behaviors, and preferences of our users, to improve the way the Service works and looks, and to create new features and functionality.

We may also use information to maintain, develop, support and improve our Service and other educational products and services.

To enable your participation in QUESTABOX partnership arrangements.
We use your information to enable your participation in programs or features we may offer in partnership with third parties, to the extent you wish to participate in such programs.

3. How we share or transfer data

QUESTABOX takes great care to protect the information you provide us. We do not rent or sell Personal Information that we collect from users with third parties. QUESTABOX will disclose personal information when you post content which is visible to others on the Service, when you consent or instruct us to share your personal information with third parties, or when we have a legitimate business or legal need to share your information. We may also disclose anonymous or aggregate information that does not reasonably identify you as an individual.

Other instances where we may share or disclose information for legal or business purposes.

We will share data with employees and service providers. QUESTABOX may share information with our employees (teachers) and trusted vendors, third party service providers and other individuals to provide services or products for us or on our behalf, which could include analytics, hosting, marketing and similar services. When we share personal information with third party service providers or vendors, these third parties are contractually obligated to maintain the security and confidentiality of that personal information.

We may share data in the context of a change of business, including a merger or acquisition. If QUESTABOX is involved in a merger, acquisition, bankruptcy, change of control, or any form of sale of some or all our assets, your personal information may be transferred or disclosed in connection with such business transaction. If the transaction involves the transfer of Student Records to a third party, we will require the new owner to continue to honor the terms provided in this Privacy Policy, or we will provide the School with notice and an opportunity to opt-out of the transfer of Student Records by deleting Student Records before the transfer occurs.

Other instances. QUESTABOX may release Personal Information if we have a good faith belief that access, use, preservation, or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process, or enforceable governmental request; (b) enforce applicable Terms of Service, including investigation of potential violations thereof; (c) investigate and defend ourselves against any third-party claims or allegations; (d) detect, prevent or otherwise address fraud, security or technical issues; (e) protect the rights, property, or personal safety of QUESTABOX, our users, or the public; or (f) as required or permitted by law.

4. Marketing and Sponsored Content

Messages from QUESTABOX
We may, from time to time, send you email regarding our products and services, or other third party products and services we think you may enjoy. You can unsubscribe from these mailings at any time.

Sponsored Content
QUESTABOX does not share any of our users’ Personal Information with any third party sponsors without explicit consent, and these sponsors do not have the ability to track or collect information about our site visitors or users.

Please note: From time to time, we may display YouTube, Vimeo, or Facebook video contents created by QUESTABOX.

5. Your choice and options relating to data collection and use

At QUESTABOX, we use Personal Information as needed for the purposes for which it was collected or where you have consented to our use of your Personal Information. We take reasonable steps to ensure that the Personal Information we store and use is accurate, complete, and up-to-date. If you discover that

Personal Information or other data pertaining to you is inaccurate, incomplete, or out-of-date, please update your account information or contact us as outlined below.

You can choose not to provide us with Personal Information.
You may always decline to provide your Personal Information with QUESTABOX. Registration is not required to access most of our online resources. If you decline to register, however, QUESTABOX will not be able to provide to you certain features and functionalities found on our Service. You may later enable or access those features by providing QUESTABOX with the necessary Personal Information.

You can disconnect us from Integrated Services.
You may revoke QUESTABOX’s access to your account on any Integrated Service, such as Google or Facebook, at any time by updating the appropriate settings in the account preferences of the respective Integrated Service. You should check your privacy settings on each Integrated Service to understand and change the information sent to us through each Integrated Service. Please review each Integrated Service’s terms of use and privacy policies carefully before using their services and connecting to our Service.

You can unsubscribe from email communications.
QUESTABOX may, from time to time, send you email regarding our products and services, or products and services we think you may enjoy. Only QUESTABOX will send you these emails. You can choose not to receive these emails by clicking the unsubscribe link in any e-mail or via your Settings page. Please note that you are not permitted to unsubscribe or opt-out of non-promotional messages regarding your account, such as account verification, changes or updates to features of the Service, or technical or security notices.

California Children’s Privacy Rights
If you are under the age of 18 residing in California, you are entitled to request removal of content or information you have posted publicly on our Service. To delete your entire account and remove all of your information displayed publicly on the Service, log into your account and select “delete your account” through Settings. To request deletion or de-identification of a specific question, answer or other post displayed publicly on the Service, please email us at help@questabox.com. You must be able to identify the particular post you wish to be deleted or de-identified so that we can locate it on the Service. Please note that removal of your content or information does not ensure complete or comprehensive removal, as there may be de-identified or recoverable elements of your content or information on our servers in some form. Additionally, we will not remove content or information that we may be required to retain under applicable federal and state laws.

7. How to access, update, or delete your personal information

How to access or update your information.
We want you to have access to your information, so that you can help keep it as accurate as possible. If you register and provide QUESTABOX with Personal Information, you may update, correct, or delete your account and information at any time by reviewing your profile information and preferences on your account settings page.

Parents can modify or delete Child User accounts. Parents who request to modify or delete School User accounts may be directed to contact the School.

QUESTABOX will work with Schools to provide parents access to information in School User accounts at the request and direction of the School. If you experience any difficulties in this process, please contact us as described below.

How to delete your information.
To request deletion of your personal information at any time, please log into your account and select ”delete your account“ through Settings.
We may not be able to delete data in all instances, such as information retained in technical support logs and other business records. We will not be required to delete any information which has been de-identified or disassociated with personal identifiers such that it can no longer be used to reasonably identify a particular individual. Unless we receive a deletion request, we will retain your information for as long as your account is active or as is reasonably useful for operational purposes. For example, we may retain certain data as necessary to prevent fraud or future abuse, for record-keeping or other legitimate business purposes, or if required by law. We may also retain information which has been de-identified or aggregated such that it can no longer reasonably identify a particular individual. All retained personal information will remain subject to the terms of this Privacy Policy.

8. Our approach to Data Security

Data security is important to you, and to us.
To protect your privacy and security, we take reasonable steps to verify your identity before granting you account access or making corrections to your information. For example, we may ask you to provide certain Personal Information to confirm your identity, and we may require that you create and use a password to access certain parts of our Service. You should create and maintain a strong password to help ensure the security of your account.

We try to ensure that our Service and information sent to us are safe, but no security measures are perfect.

QUESTABOX uses certain physical, managerial, and technical safeguards designed to preserve the integrity and security of your Personal Information and other information we maintain in connection with our Service. We cannot, however, ensure or warrant the security of any or all of the information you transmit to QUESTABOX, and you do so at your own risk. Once we receive your transmission of information, QUESTABOX makes commercially reasonable efforts to ensure the security of our systems. When you enter sensitive information, we encrypt the transmission of that information using secure socket layer technology (SSL) or similar technologies. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and will notify you of the security incident in accordance with applicable laws and regulations.

9. International Visitors

Our Service is operated and managed on servers located within the United States. If you choose to use our Service from the European Union or other regions of the world with laws governing data collection and use that differ from United States law, then you acknowledge that QUESTABOX will transfer your personal information to the United States for the purpose of performing the Service according to our contract (e.g., our Terms of Service) and for any other purpose for which you provide explicit, informed consent.

10. Links to other sites

The Service may link to and may be linked by websites operated by other entities or individuals. Some of these websites, such as the QUESTABOX Facebook page, may be co-branded with our name or logo. This Privacy Policy does not apply to, and we cannot always control the activities of, such other third-party websites. You should consult the respective privacy policies of those third-party websites.

11. Changes and updates to this Privacy Policy

QUESTABOX may modify or revise this Privacy Policy from time to time. QUESTABOX will notify users of any changes to our Privacy Policy by posting the revised Privacy Policy with an updated date of revision on our Service. If we change this Policy in a material manner, we will do our best to notify you of the changes by posting a notice on our website. Your continued use of the Services following the effective date of such update constitutes your acceptance of the revised Policy.

12. Contacting QUESTABOX

Please contact QUESTABOX with any questions or comments.
By email: help@questabox.com
By mail: QUESTABOX, 4585 Stevens creek Blvd. Ste. 201, Santa Clara, CA 95051
You may also wish to visit the QUESTABOX FAQs on the website, which you may find helpful.